Effective Date: September 1, 2019
This website is owned and operated by The Providence Mutual Fire Insurance Company, a Rhode-Island domiciled property and casualty insurer or one of its affiliates (collectively, "Providence Mutual," "we," "our" or "us"). Earning your trust is very important to Providence Mutual, so we take measures to protect the confidentiality, privacy and security of the information provided to us by our policyholders, agents, employees and others.
1. Information Collection.
We collect information from you in several ways, including when you choose to share information with us by entering it through our Website, through any postings that you may make, and by using automated processes. We also collect information about your transactions with us, such as your payment of bills and submission of claims.
(a) Information You Provide.
We may ask you and you may choose to provide certain "Personal Information" to us, which is information that identifies you personally, such as your first and last name, e-mail address, payment information, mailing and billing addresses, license plate number and telephone number. Please note that we use a third-party payment processor so we do not store information about your credit card when you submit online payment. If you choose to submit a claim online, we may require you to provide additional information, such as photos of your property or vehicle, information about your insurance policy, including the policy number, and information about the circumstances and events that led you to make an insurance claim. We may collect this information in a variety of places, including claim submission forms and our bill payment platform.
(b) Information About Third Parties.
If you submit a claim online, you may choose to provide us with information about third parties who were witness to or otherwise involved in the circumstances and events that led you to make an insurance claim. By submitting Personal Information about any third party, you represent and warrant to Providence Mutual that you have the consent of the third party to do so, and that the information you submit is factually accurate.
(c) Automated Information Collection.
In addition to any information that you choose to submit to us via the Website, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Website ("Usage Information"). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your Device whenever you visit or interact with our Website. To the extent we associate Usage Information with your Personal Information we collect directly from you on the Website, we will treat it as Personal Information.
This Usage Information may include:
Tracking Technologies. We may use various methods and technologies to store or collect Usage Information ("Tracking Technologies"). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
2. Use of Collected Information.
3. Information Sharing.
(a) Co-Branded Areas.
We may provide certain parts of our Website in association with third parties, such as promotional partners. These "co-branded areas" will identify the third party. If you choose to use these co-branded areas, we may share your information with the identified third party, and that third party may also collect information from you, in addition to the information that we collect, as described above. You should review the privacy policies of those identified third parties to understand how they collect and use information.
(b) Interactions with Other Web sites and Services.
Our Website may allow you to use your account from other online services, including social media providers like Facebook and Google. If you use accounts from other services on our Website, those third parties may share information about you with us, and we may share information that we collect with them. Our Website may also include features from third parties that allow you to interact with other online services, including social media. For example, we may use third parties to allow you to send messages, tweets, or make postings on social media sites, like Facebook. If you use these features, then we may share information about you with those third parties, and they may collect additional information. You should review the privacy policies for such third parties to understand how they collect and use information.
(c) Links to Third-Party Web sites.
Our Website may include links to third-party websites or other online services. We are not responsible for these other sites and services, and they may collect and use information about you. You should review the privacy policies for such third parties before using their sites or services to understand how they collect and use information.
(d) Third-Party Tracking and Do Not Track.
4. Information Protection.
We use commercially reasonable and industry standard security technologies and safeguards to protect the information that we collect and use. For example, we use Secure Sockets Layer (SSL) for our registration and ordering functions, and we utilize a PCI-certified service provider to process credit card payments. We also expect our service providers to protect information in the same manner. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed 100% secure. Please note that we cannot guarantee the security of any information you transmit to us.
5. Changing Information and Communication Preferences.
6. Users Outside of the United States.
Our Website is operated in the United States and intended for users located in the United States. The privacy and data protection laws in the United States differ from those of other countries. If you are located outside of the United States, please be aware that the information that we collect will be transferred to and processed, stored, and used in the United States, and that by using our Website, you consent to such transfers and processing.
7. Children's Privacy.
Our sites and applications are intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of eighteen (18). In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected personal information from a child under age thirteen (13) without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a child, please contact us at 1-877-763-1800.
8. Contact Us.
If you have any questions or comments on the Website or become aware of misuse of the Website by any person, please contact us at:
340 East Avenue
Warwick, RI 02886
or via our toll-free number: 1-877-763-1800